Refund policy

Returns & Damaged Orders

 

Made just for your coffee break

 

Each mug is printed after you place your order. Because we make these keepsakes on demand rather than keeping a stock of ready-made mugs, we cannot offer returns or exchanges for a change of mind or an accidentally selected design or size, except where required by law. This helps us avoid unnecessary waste and keep our mugs reasonably priced. Thank you for checking the artwork, size, and order details before checkout—we appreciate your support of Coffee Weather Supply Co.

 

Damaged, defective, or incorrect items

 

Your mug should arrive ready to enjoy. If it arrives damaged, has a manufacturing defect, or is not the item you ordered, please contact us as soon as possible through https://coffeeweathersupply.com/pages/contact. Report the issue within 30 calendar days of delivery and include your order number and a description of the problem.

 

Keep clear photos of the item, the issue, and its packaging. Our contact form does not accept attachments; we will explain how to send photos when we respond. For a confirmed damaged, defective, or incorrect item, we will arrange a replacement at no additional charge or an appropriate refund. Please contact us before sending any item back.

 

Refunds

 

Approved refunds will be returned to the original payment method. Your bank or payment provider may take additional time to post the refund.

 

Your consumer rights

 

Nothing in this policy limits any cancellation, return, refund, or other rights that apply under consumer protection law. Where those rights provide greater protection, they take precedence over this policy, including the reporting period above.